AI systems that audit every conversation
Internal AI tooling for SEO content production and contact-centre auditing, scoring conversations at full volume against compliance, intent and lead-quality.
Quality assurance in most contact centres is a sampling problem, you listen to 2% of calls and hope they're representative. I wanted full coverage.
I built internal AI systems on the Claude and OpenAI APIs that score every conversation against compliance, intent and lead-quality signals, plus a content engine that accelerates SEO production without flattening the brand voice.
The result is an operating system: agents get coached on real patterns, marketing sees lead quality at the source, and leadership gets a defensible view of what's actually happening at full volume.
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